Useful information about how weekly service, weather, and cancellations work.
After the estimate has been accepted by the customer for weekly mowing, Gladiator Grass will coordinate with the customer and choose a day for the property to be serviced every week based on our weekly routes. Once the day has been scheduled, Gladiator Grass will show up once a week on the chosen day and service the property. The customer is completely hands-off. All that is required of them is to pay the invoice within 14 days at the end of every month.
Inclement weather will be dealt with by either showing up to service a day early, or showing up to service a day late (the customer will be notified if this is the case). In the case of droughts or other conditions (such as lack of growth), Gladiator Grass may choose to not service for a week to avoid damage to the turf and unnecessary work. If this is the case, the customer will be notified and not charged for that specific service when the invoice is sent at the end of the month.
If you wish to skip a service for a predetermined interval, you must reach out to Gladiator Grass at 571-314-6300 at least 2 days prior to the next service so that the schedule can be changed (you will not be charged a rescheduling fee).
If the customer wishes to cancel a recurring service, reach out to Gladiator Grass at 571-314-6300 with your request. If this happens in between billing periods, all upcoming services will be cancelled and the customer will be sent an invoice for the outstanding unpaid services.
If you wish to cancel a scheduled landscape project, please let us know 2 days prior to the scheduled project start date. This is to ensure materials will not be purchased that will go unused (you will not be charged a rescheduling fee).
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