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How do you schedule weekly maintenance? After the estimate has been accepted by the customer for weekly mowing, Gladiator Grass will coordinate with the customer and choose a day for the property to be serviced every week based on our weekly routes. Once the day has been scheduled, Gladiator Grass will show up once a week on the chosen day and service the property. The customer is completely hands-off, all that is required of them is to pay the invoice within 14 days at the end of every month.
How do you account for rain and droughts? Inclement weather will be dealt with by either showing up to service a day early, or showing up to service a day late (the customer will be notified if this is the case). In the case of droughts or other conditions (such as lack of growth), Gladiator Grass may choose to not service for a week to avoid damage to the turf and unnecessary work. If this is the case, the customer will be notified and not charged for that specific service when the invoice is sent at the end of the month. If the customer wishes to skip a service for a predetermined interval, they MUST reach out to Gladiator Grass at (571)-314-6300 at least 2 days prior to the next service so that the schedule can be changed (the customer will not be charged a rescheduling fee).
What if I wish to cancel service? If the customer wishes to cancel a recurring service, reach out to Gladiator Grass at (571)-314-6300 with your request. If this happens in between billing periods, all upcoming services will be cancelled and the customer will be sent an invoice for the outstanding unpaid services. If you wish to cancel a scheduled landscape project, please ensure that it is voiced 2 days prior to the scheduled project start date. This is to ensure materials will not be purchased that will go unused (the customer will not be charged a rescheduling fee).
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